In order to assist you maximize the returns of your investments in GeoX exploration decision support solutions, GeoKnowledge offers the full range of complementary training and consulting services
A complete selection of training courses, both open-enrollment and in-house at client site give a review of assessment models and methods as well as of the mechanics of using GeoX. Course content and format reflect our belief in learning-by-doing, with a strong emphasis on hands-on training and use of realistic assessment cases.
GeoKnowledge also provides bespoke consulting in use of GeoX in connection with customers specific risk-resource-value evaluations. This allows you to leverage GeoKnowledge's expertise using advanced GeoX functionality, as well as to speed up the learning curve.
Best-practice project are another popular type of assistance. In best-practice projects, in close cooperation the customer and GeoKnowledge establish and document "best-of-breed" standards and guidelines with template cases. The GeoX customization capabilities are then used to configure your solution in line with the agreed best practice guidelines and standards -- so that the system will both support and promote the best practice. As part of best-practice projects, GeoKnowledge has also provided on-on-one mentoring in active use of GeoX and carried out workflow analysis.
Provided that your company is current on its maintenance payments on a GeoX tool, you are entitled to the following services for that product:
- Technical support via e-mail, phone and electronic meetings. Our experienced support personnel respond to questions and help you troubleshoot GeoX technical issues. Contact us by phone or via email to support@geoknowledge.com.
- Software upgrades. GeoKnowledge releases regularly new versions of GeoX that contain significant functional refinements and enhancements to the licensed tools and options.
- Access to the GeoX support site for technical support documents. These include installation instructions, guides to using GeoX solutions, troubleshooting information, issues and resolutions, and more.
Yearly GeoX User Forums are a main setting for systematic feedback on existing tools and for ideas on how we should extend and enhance GeoX. Focused User Forums provide a means for getting more detailed and systematic inputs on specific major enhancements and new functionality.
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